Brand · Spain · 1 robot scored
How eufy treats owners after the sale, from our assessment of its robot vacuum sold in Spain: warranty, updates, parts for older models, independence from its cloud, and privacy.
Draft scores, in review: not yet checked by a second reviewer. Manufacturers can raise a score by publishing the missing information.
Nothing at full marks yet.
Measured against Spain’s 3-year legal guarantee.
Less than a year extra
Eufy's commercial warranty for RoboVac in Spain is 12 months, below the legal guarantee.
Producto Tiempo de garantía RoboVac 12 MesesChecked 2026-10-08
A published minimum period of updates, counted from launch.
None stated
No published firmware/security update period found.
Whether models 2 or 4 years old got firmware in the last year.
No evidence
No evidence found of firmware updates for eufy robot vacuums 2+ years old.
Whether parts are still sold for the brand’s model from 5 years earlier.
Wear parts only
Brand-level (eufy, robot-vacuum). Most comparable old model: RoboVac X8 Hybrid (laser navigation plus mop), presented September 2021. The eufy Spain store (eufy.com/eu-es) sells only its disposable mop cloths (12.99 EUR, in stock), which are a consumable. The X8 Series filter and replacement kit still appear in the accessory list, but their product pages redirect to a collection, so they cannot be ordered. The X8 battery is only on eu-en, marked SoldOut. The older RoboVac 11S (2018) is similar: only the side brush (14.99 EUR) is orderable. Its wheels, rolling brush, filters and brush-motor pages redirect, and its kit is SoldOut. Its battery is sold only on anker.com/de, which is not counted for Spain. Consumables only, so low.
Die Anker-Tochter Eufy präsentierte mit dem RoboVac X8 Hybrid Anfang des Monats ihren neuen Saugroboter.Checked 2026-10-08
Paños de Fregona Desechables de Repuesto RoboVac, compatibles con RoboVac X8 Híbrido — 12,99€ — Añadir al carritoChecked 2026-10-08
Filtro de Repuesto RoboVac, compatible con RoboVac X8 Series 13,99€ (product page t2931131 redirects to a collection, not orderable)Checked 2026-10-08
RoboVac Replacement Battery, Compatible with RoboVac X8 Series — 59.99 EUR — schema.org/SoldOutChecked 2026-10-08
Cepillo Lateral de Repuesto RoboVac, compatible con RoboVac 11S, RoboVac 11S MAX, RoboVac 15T, RoboVac 30, RoboVac 30C — 14,99 €Checked 2026-10-08
Whether a replacement battery is sold, and who can fit it.
No official battery found
No C28 battery is sold on eufy's Spanish store (only an X9 Pro battery appears) and the manual says other servicing must be done by an authorised service representative.
Any other servicing should be performed by an authorized service representative.Checked 2026-10-08
Batería de Repuesto eufy RoboVac Pack*2, compatible con X9 Pro 55,99€Checked 2026-10-08
What still works with no account and no connection.
Not disclosed
Setup requires a eufy account and there is a physical start button, but eufy does not say whether cleaning or schedules work without the app or cloud. Scores 0 without a cloud-dependency claim (no G1).
Create a new account or log into your own eufy account.Checked 2026-10-08
Matter, or an official local API.
No local integration
Eufy's Matter certificate covers the Omni E28/E25 family only, not the C28; no documented local API found.
Family SKU Omni E28 Family Variant SKU Omni E25 Firmware Version 2.0 Hardware Version V7 Certificate ID CSA247CDMAT44672-24Checked 2026-10-08
A published vulnerability disclosure policy, and fixes within 90 days.
One of the two
Eufy publishes a vulnerability disclosure policy (ISO 30111/29147, CRA) with 1-day acknowledgement; no evidence found of robot fixes within 90 days of public disclosure.
Wir bestätigen den Eingang der Meldung innerhalb von 1 Werktag und führen eine erste Bewertung durch.Checked 2026-10-08
In-app deletion, and no use of device data for advertising.
Not disclosed
The Spanish privacy policy shows no in-app account deletion and lists location use for 'promoción de marketing'.
obtener su información de latitud, longitud y altitud ... proporcionar mejores servicios de promoción de marketingChecked 2026-10-08
