Brand · Spain · 1 robot scored
How Narwal treats owners after the sale, from our assessment of its robot vacuum sold in Spain: warranty, updates, parts for older models, independence from its cloud, and privacy.
Draft scores, in review: not yet checked by a second reviewer. Manufacturers can raise a score by publishing the missing information.
Measured against Spain’s 3-year legal guarantee.
Less than a year extra
Narwal's official-store warranty is 1 year; extended cover is a paid add-on.
We offer 1-year warranty to protect your Narwal productChecked 2026-10-08
A published minimum period of updates, counted from launch.
None stated
No published firmware/security update period found.
Whether models 2 or 4 years old got firmware in the last year.
No evidence
No evidence found of firmware updates for Narwal models 2+ years old.
Whether parts are still sold for the brand’s model from 5 years earlier.
Nothing orderable
Brand-level (Narwal, robot-vacuum). Old model: Narwal T10, Narwal's first robot (self-cleaning mop-and-vacuum, Red Dot Product Design 2020). Narwal's Spain store (eu.narwal.com/es-es) lists 42 products, and every part is for the Freo (2022+) or Flow families. Nothing is listed for the T10. No official T10 part is orderable for delivery to Spain.
Product Design 2020 Narwal T10 — Mop and Vacuum RobotChecked 2026-10-08
42 products; parts only for Flow/Flow 2/Freo X10 Pro/Freo Z10/Freo Z Ultra/Freo 20 — none for T10Checked 2026-10-08
Whether a replacement battery is sold, and who can fit it.
Brand’s service only
No battery is sold to users, but Narwal says battery problems are fixed through its repair service (service-centre fitting).
Currently, we do not provide standalone battery replacements or orders. ... We offer robot repair services to diagnose and resolve battery-related problems.Checked 2026-10-08
What still works with no account and no connection.
Partly offline
Narwal says most of its robots map, clean and return to dock from physical buttons without the app. Scheduling offline isn't confirmed, so scored conservatively at low.
Most Narwal robot vacuums can be operated using simple physical buttons for functions like mapping, starting tasks, and returning to the base station.Checked 2026-10-08
Short press the [Start/Stop] on the robot and the robot will activate the Vacuum Mode by defaultChecked 2026-10-08
Matter, or an official local API.
Matter or local API
Narwal Flow is Matter certified by the CSA (spec 1.4, Wi-Fi, robotic vacuum device type).
Certificate ID CSA26034MAT49520-50 Certified Date 01/15/2026 ... Primary Device Type ID 0x0074Checked 2026-10-08
A published vulnerability disclosure policy, and fixes within 90 days.
One of the two
Narwal publishes a Vulnerability Management Policy (ISO/IEC 29147/30111, [email protected], PGP, 3-business-day acknowledgement). No Narwal advisory or CVE exists, so a 90-day fix record cannot be shown; KISA's Sept 2025 findings on the Freo Z Ultra app give conflicting reports on fix timing.
submit suspected vulnerabilities in Narwal products via email to [email protected]Checked 2026-10-08
If a vulnerability cannot be resolved within 90 days, we will extend the confidentiality period of working with you or provide other solutions.Checked 2026-10-08
Manufacturers were instructed to address the issues immediately, and fixes have since been made, according to KISA.Checked 2026-10-08
In-app deletion, and no use of device data for advertising.
One of the two
The account can be deleted in-app; Narwal's EU privacy policy describes sharing with marketing partners for advertising and doesn't exclude device data.
Tap the Account and Security and proceed to Cancel AccountChecked 2026-10-08
With business and marketing partners to provide marketing services and advertise to you.Checked 2026-10-08
