Strongest: Ownership & independence 11/20 Weakest: Cost of ownership 0/20
| Part | Price | Replace every |
|---|---|---|
| Advanced Kit for Flow (Basic Dock) kit, not counted twice | 55,99 € | Not stated |
| Anti-Tangle Side Brush for Flow (2 pcs = 1 set) | 9,99 € | 3 months |
| Base Station Dust Bag for Flow (Basic Dock) (2 pcs) (pack of 2) | 19,99 € | 4 months |
| Dust Bin Filter for Flow (2 pcs) (pack of 2) | 11,99 € | Not stated |
| Multifunctional Dock Replaceable Filter for Flow (2 pcs) (pack of 2) | 8,99 € | 2 months |
| Replaceable Insert Bin for Flow (2 pcs) (pack of 2) | 13,99 € | Not stated |
| Track Mop for Flow/Flow 2/Freo 20 (1 pc) | 17,99 € | 3 months |
| Zero-tangling Floating Brush for Flow | 11,99 € | Not stated |
No official price and replacement interval for main brush.
Official prices in Spain at the manufacturer’s recommended replacement intervals. Reference price: the Spanish or EU launch price where we could source it, otherwise the current list price. Compare running costs.
Official replacement battery available, but fitting requires the service centre
No battery is sold to users, but Narwal says battery problems are fixed through its repair service (service-centre fitting).
Currently, we do not provide standalone battery replacements or orders. ... We offer robot repair services to diagnose and resolve battery-related problems.Checked 2026-10-08
Consumables only
The EU store sells consumables only (brushes, filters, mop, bags, insert bin); Narwal says tanks, mop modules and internal parts aren't sold online. 3 of 11 key modules.
Parts like clean water tank, dirty water tank, mop modules, or internal components are not sold directly online.Checked 2026-10-08
Nothing orderable, or no model in the category that old
Brand-level (Narwal, robot-vacuum). Old model: Narwal T10, Narwal's first robot (self-cleaning mop-and-vacuum, Red Dot Product Design 2020). Narwal's Spain store (eu.narwal.com/es-es) lists 42 products, and every part is for the Freo (2022+) or Flow families. Nothing is listed for the T10. No official T10 part is orderable for delivery to Spain.
Product Design 2020 Narwal T10 — Mop and Vacuum RobotChecked 2026-10-08
42 products; parts only for Flow/Flow 2/Freo X10 Pro/Freo Z10/Freo Z Ultra/Freo 20 — none for T10Checked 2026-10-08
None
Only consumable-replacement tutorials and a quick manual; no repair guides for key modules found.
Not disclosed
Narwal warns against non-official parts and gives no statement on third-party repair or parts pairing.
Such items may be incompatible with your robot, potentially causing damageChecked 2026-10-08
None stated
No published firmware/security update period found.
No evidence of updates for models 2+ years old
No evidence found of firmware updates for Narwal models 2+ years old.
Statutory guarantee only
Narwal's official-store warranty is 1 year; extended cover is a paid add-on.
We offer 1-year warranty to protect your Narwal productChecked 2026-10-08
Account required for setup; runs offline afterwards
Narwal says most of its robots map, clean and return to dock from physical buttons without the app. Scheduling offline isn't confirmed, so scored conservatively at low.
Most Narwal robot vacuums can be operated using simple physical buttons for functions like mapping, starting tasks, and returning to the base station.Checked 2026-10-08
Short press the [Start/Stop] on the robot and the robot will activate the Vacuum Mode by defaultChecked 2026-10-08
Matter certified, or an official documented local API
Narwal Flow is Matter certified by the CSA (spec 1.4, Wi-Fi, robotic vacuum device type).
Certificate ID CSA26034MAT49520-50 Certified Date 01/15/2026 ... Primary Device Type ID 0x0074Checked 2026-10-08
Nothing advertised at purchase sits behind a subscription
No feature subscription advertised on the product page; the only paid add-on is an optional extended warranty.
Easily schedule or adjust cleanups in the Narwal appChecked 2026-10-08
None
No end-of-life commitment found.
Not disclosed
No official price and replacement interval for main brush, so the yearly cost can't be computed.
It is recommended to replace it every three months.Checked 2026-10-08
Over 20%, or no official battery
No official replacement battery with a sourced price.
Not disclosed
No test or statement that third-party consumables work; Narwal warns that non-official parts may be incompatible.
Products bought from non-official channels ... cannot be guaranteed for quality.Checked 2026-10-08
One of the two
Narwal publishes a Vulnerability Management Policy (ISO/IEC 29147/30111, [email protected], PGP, 3-business-day acknowledgement). No Narwal advisory or CVE exists, so a 90-day fix record cannot be shown; KISA's Sept 2025 findings on the Freo Z Ultra app give conflicting reports on fix timing.
submit suspected vulnerabilities in Narwal products via email to [email protected]Checked 2026-10-08
If a vulnerability cannot be resolved within 90 days, we will extend the confidentiality period of working with you or provide other solutions.Checked 2026-10-08
Manufacturers were instructed to address the issues immediately, and fixes have since been made, according to KISA.Checked 2026-10-08
Uploaded by default, or not disclosed
Dual RGB cameras, a microphone array and remote video calls, but Narwal doesn't disclose whether images or audio are processed on-device or uploaded by default.
'Hey Nawa' Voice control. ... Dual RGB Cameras and AI Chip.Checked 2026-10-08
Microphone array Binocular vision obstacle avoidance sensor ... Enable robot video callChecked 2026-10-08
One of the two
The account can be deleted in-app; Narwal's EU privacy policy describes sharing with marketing partners for advertising and doesn't exclude device data.
Tap the Account and Security and proceed to Cancel AccountChecked 2026-10-08
With business and marketing partners to provide marketing services and advertise to you.Checked 2026-10-08
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