How Roborock treats owners after the sale, from our assessment of its robot vacuum sold in Spain: warranty, updates, parts for older models, independence from its cloud, and privacy.
Draft scores, in review: not yet checked by a second reviewer. Manufacturers can raise a score by publishing the missing information.
Todos los dispositivos Roborock nuevos: garantía de 3 años.
Checked 2026-10-08
Security updates promised
S1
A published minimum period of updates, counted from launch.
Under 3 years
Roborock's software security support policy gives a minimum of 2 years. For type RRE0CPS (Saros 20) it lists launch on 1 Mar 2026 and end of security updates on 1 Mar 2028, which is under 3 years.
We will provide software security updates for robotic vacuum cleaners, washer dryers and lawn mower for a minimum of 2 years.
Checked 2026-10-08
Updates for older models
S2
Whether models 2 or 4 years old got firmware in the last year.
No evidence
No evidence found of a firmware update since Oct 2025 for Roborock vacuum models launched 2 or more years ago. The last documented wide update for older models was the April 2025 Matter firmware (S8 MaxV Ultra, Qrevo Curv). Robotinfo.dev firmware logs for S7, S8 and Qrevo end in 2022–2024. Roborock's own support policy lists security support ending 2025–2026 for 2023–2024 models.
4.3.5_1612 … 2022-11-06 (latest listed firmware for Roborock S7)
Checked 2026-10-08
Parts for older models
R3
Whether parts are still sold for the brand’s model from 5 years earlier.
Wear parts only
Old model: Roborock S7 (CES Jan 2021, EU sales Q2 2021). On es.roborock.com (all 200 catalogue products checked via the store's product feed, 2026-10-08) the only S7-compatible items are the main brush (EUR 22.99, in stock) and VibraRise mop cloths (EUR 19.99, consumable). No S7 battery, side brush, filter, wheel, motor, bumper, bin, dock part or mainboard is listed. 1 of 11 applicable modules (9%), and only wear parts, so consumables only. Amazon.es S7 brush/filter listings found were sold by third-party sellers (AS-Discount), not Roborock, so not counted.
In Deutschland wird der Haushaltshelfer im zweiten Quartal für 549 Euro erscheinen.
Checked 2026-10-08
Battery
R1
Whether a replacement battery is sold, and who can fit it.
No official battery found
No official Saros 20 battery is sold on the Roborock ES, FR, DE or US stores; the only batteries listed are for H60 handhelds. The manual shows screw-cover battery removal, but only for disposal. No third-party battery listing found.
Batería de 6 celdas 2500 mAh de iones de litio para H60 Hub/H60 – … compatible con aspiradoras de mano inalámbricas
Checked 2026-10-08
Without the internet
I1
What still works with no account and no connection.
Partly offline
Cleaning starts from the robot's own buttons without the app, but no Roborock document states that scheduled cleaning runs without the cloud (the manual only shows schedules are cleared by a reset); maps, zones and setup need the app and an account. Proposed mid lowered to low pending explicit evidence.
Presione para iniciar la limpieza. El robot planificará su ruta de limpieza
Checked 2026-10-08
Local control
I2
Matter, or an official local API.
Matter or local API
Roborock's Spanish product page states Matter support for Saros 20, and Roborock vacuum families are Matter-certified in the CSA database (latest family certified 12/2025). Home Assistant's Roborock integration also talks to the robot locally after a cloud-based setup.
A published vulnerability disclosure policy, and fixes within 90 days.
One of the two
Roborock publishes a vulnerability disclosure policy ([email protected]; reply within 10 working days, triage within 30). No public evidence was found of fixes shipped within 90 days of public disclosure.
Responderemos al informe en un plazo de 10 días hábiles, y trataremos de analizarlo en un plazo de 30 días hábiles.
Checked 2026-10-08
Your data
P3
In-app deletion, and no use of device data for advertising.
One of the two
No sharing for advertising is shown: Google Play reports no data shared with third parties, and Apple shows no 'Data Used to Track You'. Full data deletion is by request ([email protected] or the developer's request path); in-app account deletion was not verified.
