How SwitchBot treats owners after the sale, from our assessment of its robot vacuum sold in Spain: warranty, updates, parts for older models, independence from its cloud, and privacy.
Draft scores, in review: not yet checked by a second reviewer. Manufacturers can raise a score by publishing the missing information.
The period of software update support is 2 years, see the table below for details.
Checked 2026-10-08
Updates for older models
S2
Whether models 2 or 4 years old got firmware in the last year.
No evidence
No evidence found of firmware updates in the last 12 months for SwitchBot vacuums launched >= 2 years ago; SwitchBot publishes no firmware changelog, and its own table ends S10 (launched 2023-10) update support on 2025-12-31.
Whether parts are still sold for the brand’s model from 5 years earlier.
No model that old yet
SwitchBot had no robot vacuum launched by 2021-10. Its earliest robot vacuum we found is the S1, released in Japan on 6 June 2022. Before that, SwitchBot was known for its Bot and Lock devices. No old model exists to test, so none.
If the warranty period has expired, we will replace the batteries for a fee ... Please do not replace the battery on your own.
Checked 2026-10-08
Without the internet
I1
What still works with no account and no connection.
Partly offline
Robot cleans on demand via the body button without Wi-Fi/account, but schedules and maps need Wi-Fi + SwitchBot app; no evidence schedules run offline. It falls between two levels; we scored the lower one.
You can perform basic vacuuming functions by pressing the charge/clean button ... However, connecting to Wi-Fi using SwitchBot App enables ... Schedule and Map.
Checked 2026-10-08
Local control
I2
Matter, or an official local API.
Matter or local API
Matter certified (CSA, Matter 1.4, Wi-Fi), native without hub.
One of the few robot vacuums that support Matter, allowing seamless native control via Apple Home, Alexa, or Google Home with no extra hubs needed.
Checked 2026-10-08
Security practice
P1
A published vulnerability disclosure policy, and fixes within 90 days.
One of the two
Published VDP ([email protected], fix targets by severity). 90-day fix record mixed: JVN-coordinated app CVE-2025-53649 fixed at disclosure, but NVD lists critical CVE-2024-48786 (app 5.0.4) with no vendor fix reference.
An issue in SWITCHBOT INC SwitchBot (com.theswitchbot.switchbot) 5.0.4 allows a remote attacker to obtain sensitive information via the firmware update process.
Checked 2026-10-08
Your data
P3
In-app deletion, and no use of device data for advertising.
One of the two
In-app account deletion exists. Privacy policy says no sale and no disclosure for third-party direct marketing without consent, but allows third-party ad cookies/beacons; device-data ad sharing not clearly excluded.
